30 days, no drama. If a part isn’t right, return it within 30 days of delivery for a full refund of the product price. It needs to be unused and in resaleable condition. Email orders@tier8.co.uk with your order number first so we know it’s coming; return postage is at your cost (we suggest a tracked service — the goods are your responsibility until they reach us). Refunds are made within 14 days of the return arriving, to the original payment method.
Faulty, damaged or wrong item? That’s on us. Email orders@tier8.co.uk with your order number and a photo — we’ll replace or refund, and we cover the return postage.
Consumers also have the statutory right to cancel any order within 14 days of delivery for a full refund including standard outbound delivery (Consumer Contracts Regulations 2013), and the remedies of the Consumer Rights Act 2015 for faulty goods. Nothing in this policy reduces those rights — our 30 days sits on top of them.
Custom and commissioned parts (one-off variants, custom colours, prototypes) are made for you and can’t be returned unless faulty. We’ll always remind you of this before a custom order is confirmed.